Return merchandise

You have the right to return a product after delivery, without pointing out a reason. We have to be informed in 7 days period and you have the right to return the product in 30 days.
We only accept products, which are in good condition and have no signs of usage and can be accepted as new stock, no missing cash receipt.

In case of Returns of a product, that corresponds to the customer’s request, shipping cost is on customer’s expense (except if any quality problem) You can send the item to our address – 23ti Pehoten Shipchenski Polk 84, Kazanlak 6100, Bulgaria for Zappriani Ltd.

If necessary to return an amount paid by card on contracted and carried out by us services, this will be done through a credit transaction to the card that the payment was made.

If any quality problems we will replace, make a discount or refund the cost as shipping cost is on our expense (art. 124 of the Bulgarian Consumer Law)

Zappriani Ltd restores payment amounts in 30 days. (art. 55, para 6 of the Bulgarian Consumer Law) only after we make sure the product is in excellent trading conditions.
The warranty of our products is 12 months and does not include e-suspensions, bulbs- which are not products of Zappriani Ltd. E-suspensions and light bulb’s warranty is provided by their manufacturer.

Please note the following special cases:
- A product may be returned or replaced when is standard one. (The model is on our catalog/ on-line store)
- The product is not custom made and can be returned.
- In case a product is custom made - made after customer’s requirements, no returns or replacements can be accepted. Returns are acceptable only if any quality or technical problems.
- We return, replace or make discounts if the customized product do not meet our customer’s requirements in the following topics: color, model, sizes, shape, material.

Download the claim form

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